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Patient Feedback 

Thank you to everyone who took part in the voice of patient feedback during July and August 2022. We value your suggestions and ideas on the ways we can improve BMC,  it was also lovely to read all your lovely feedback about the doctor, staff and clinic.

We will be discussing this feedback in our next team meeting, and we will keep you informed of the outcome.

Click here to view the results from the feedback survey.

Our practice encourages patients to give feedback to the Doctors, Practice Nurse, Reception staff and Practice Manager. Your feedback enables us to improve or change our services if required.

Complaints and Compliments

If you are not happy with us or our services, please let us know. If you are happy with us and our services, please tell your family and friends about us. We have a feedback box set up in the waiting room or you could email: [email protected] or call (03) 5248 1299. We encourage our patients to provide valuable feedback which will assist us to keep providing the best health services we can. If a patient remains dissatisfied with any resolutions by the clinic of their Doctor, they are encouraged to contact:

HEALTH COMPLAINT’S COMMISSIONER
Address: Level 26,570 Bourke street Melborune, 3000
Ph: 1300 582 113 between 9am – 5pm (Mon – Fri)

Website: www.hcc.vic.gov.au