We understand how hard it is to get to your family doctors when you are feeling under the weather. It causes added stress and extra organising to you and your family. We want to take the burden away from you at your time of need by having Natasha visit you in the comfort of your home.
Dr Natasha arrived in Australia in 2015. Upon completion of her training, she got her Fellowship of General Practitioner (FRACGP) in Australia.
Natasha provides consultations in the comfort of your home, removing the inconvenience of getting to a medical centre and sitting in the waiting room.
Natasha has special interest in women’s health, paediatrics and obstetrics. She also does procedures such as insertion of Intrauterine Device (IUD), Implanon insertion and removal and providing Medical Termination of Pregnancy (MTOP).
She currently lives in Torquay and provides home visiting GP services in Torquay, Jan Juc, Bellbrae, Freshwater Creek, Moriac, Mount Duneed, Armstrong Creek, Belmont, Grovedale, Highton & Newcomb (to Banksia’s regular patients).
Dr Natasha conducts home visits on Tuesday and Thursday and she is available for in clinic consultations on Wednesday and Friday.
We offer a wide range of service in the comfort of your home and will arrange an appointment at the clinic for any procedural services. We also have a team of doctors so we can still provide your in home consult if your regular doctor is on leave.
Immunisation services include:
We can provide childhood immunisations at home. Please call to book so we can book according to the immunisation schedule.
Flu Vaccinations can be administered at your home at cost. As the flu strain changes each year it is recommend having annually and during the autumn session prior to the flu peak season in winter.
You can have a flu vaccine from the age of 6 month. Many people are at risk if they catch influenza, so the government provides funded vaccines to the high risk.
To see if you are eligible for a government funded vaccine please refer to the National Immunisation Program
Natasha’s passion and experience in women’s health issues has allowed her to offer a wide range of services.
Women’s services include:
Natasha sees many children at home and it’s much more convenient for children to stay home when they are unwell.
Children’s services include:
Natasha can perform minor surgical procedures. Some procedures can occur in the home, but others will require a treatment room at Banksia Medical Centre.
Procedures have additional fees on top of the consultation. You will be notified of the fees prior to booking.
Minor surgery services include:
Phone: 5248 1299
Book Online: www.banksiamedicalcentre.com.au
Please note we cannot provide medical advice over the phone; you will need to wait for the doctor arrive. But if you start to deteriorate or become concerned with any changes, please call us on 5248 1299 or call 000.
Booked appointment
You will be given a Home Visit or Telehealth consult time allocation depending on your needs.
Please note during home visits heavy traffic can happen, so please only call us if Natasha is more than 30 mins late to your appointment time.
If we have to change your appointment time for any reason, we will call you as soon as possible.
During your appointment
If you need a prescription, we can SMS the eScript to your phone.
If you need a referral to see a specialist, we can send directly to the specialist for you.
If you require a procedure, we will book you into the treatment room at Banksia medical centre on your next appointment.
Telehealth appointments
If you booked for a phone consult the Natasha will call you on your registered number at your appointment time.
If you have booked a video consult you will receive a SMS around your appointment time with a link to Natasha’s Virtual waiting room. When you open the link, it will ask for your name, DOB and phone number to verify who you are for privacy reasons.
Cancellation Policy
If you are unable to attend for your booked apt appointment, please call or email us to cancel/ change your appointment time as soon as possible. We expect 2 hours’ notice for cancellations. $60.00.
Home Visit
Standard Home Visits : $60.95 gap per visit.
Concession Card or Pension Card Holders: $50.95 gap per visit.
Extra patients from the same household can be bulk billed according to exemptions mentioned below.
Dr Natasha does NOT bulk bill, including children during all hours.
Extended Home Visits : $60.75 gap per visit.
If more than 1 patient is seen in the same household, they would both need a longer appointment. Extra patients from the same household can be bulk billed according to exemptions mentioned below.
Concession Card or Pension Card Holders: $50.75 gap per visit
Exemptions
If more than one patient is seen at any visit in the home, then the gap fee will be that of the highest paying patient according to any entitlement and longest consultation length.
If you do not have a Medicare card the fee will be $195 with no rebate.
Telehealth
The following fees are available to all Medicare card holders.
If you do not hold a Medicare card, please refer to our private fees.
The following fees are Gap fees: standard Phone/Video Consult $77 with a gap of $35.80.
$75 Private or Gap fee. Medicare restrictions for Telehealth means for long appointment there will be no rebate. If you have not seen Natasha in the last 12 months face to face, there will be no rebate if you have a telehealth appointment.
Any patients add fitted in the same telehealth booking then the gap fee will be the highest paying patient depending on If they have a concession card.
Repeat Prescriptions and Referrals
Repeat prescriptions and repeat referrals are available to current patients.
Repeat Prescription Fees
eScript via SMS or Email: $25
Fax directly to pharmacy: $25
Repeat Referral Fees:
Fax directly to Specialist: $25
Urgent Fax directly to Specialist: $45
Banksia Medical Centre provides a dedicated GP Home Visits service to support patients who may have difficulty attending the clinic in person. Led primarily by Dr Natasha Nogueira, this service enables eligible patients to receive care in the comfort of their own home. Home visit appointments can include immunisations, general health checks, chronic disease management, women’s health consultations and other routine medical needs that do not require on-site equipment. This service, designed to remove the inconvenience of travel, focuses heavily on the areas around the doctor’s base.
Residents in Jan Juc, Bellbrae, Freshwater Creek, Moriac, Mount Duneed, and Armstrong Creek may visit our Torquay clinic. Those inBelmont, Grovedale, Highton, and Newcomb may visit our Newcomb clinic.
Our clinic supports a practice approach in preventative healthcare. We use an online reminder system which sends SMS/Letters to advise all our patients of their upcoming appointment time that also includes specialist assessment such as chronic health checks, cervical screening, skin checks or any other relevant health check Please advise your GP or practice nurse if you do not wish to be on our reminder system.
A normal test result is not routinely given to you. If your test result is not “normal” you will be contacted by the practice nurse via phone call/ SMS or by mail if these attempts are unsuccessful. Our policy is that patients are required to book an appointment an appointment with their doctor to discuss your results. A Telehealth appointment may be appropriate.
Our nurse is unable to discuss results over the phone.
Natasha will send though your results via secure software messaging, but they cannot be requested via the reception email, and they will not be given to a 3rd party without your permission. Please ensure you are opted into the SMS consent to receive these messages.
If you or your loved one requires in-home palliative care, go to the Banksia Medical Centre website, and click on book online and then click on Dr Natasha bookings to see her availability.
Patients who can’t safely travel to the clinic (e.g., frail or mobility-limited patients, people with disability or chronic illness, palliative care, or short-term illness where leaving home isn’t reasonable). Final suitability is decided by the GP for safety and clinical need.
Banksia offers home visits from its Newcomb and Torquay practices; availability depends on clinician rosters and demand. Ask reception to confirm your address is within range.
Call the clinic (have your address, Medicare details and a brief reason for visit ready). Online booking may be available at times; reception will confirm eligibility and timing.
Your GP completes history, examination as appropriate, may arrange tests or referrals, and makes a plan. Some point-of-care tools are portable, but complex procedures are done in-clinic or hospital.
Procedures needing specialised equipment (e.g., imaging, some dressings or infusions) usually require clinic or hospital. If your condition is urgent and time-sensitive, you may be directed to a Medicare Urgent Care Clinic or ED instead. For emergencies, call 000.
Yes—home visits use specific MBS items (e.g., 4, 24, 37, 47 depending on time/complexity). Your out-of-pocket cost (if any) depends on the clinic’s fees and whether bulk-billing applies.
The MBS has particular rules for attendances away from rooms (and for multiple patients at one location). Reception will advise how this applies to your booking.
Availability varies. For non-emergency issues that can’t wait, options include after-hours GPs or Medicare Urgent Care Clinics. Your GP team can advise the best pathway. For emergencies, call 000.
Yes, but RACF visits may use different MBS items to standard home visits. Banksia will confirm what’s offered and how billing works.
Yes—home-visit notes are entered in your record and shared with your usual GP or specialists as appropriate to keep care coordinated.
Where rostering allows, you can request a GP. A support person is welcome and can help with history, medications and consent.
Keep pets secured, have medication lists, recent letters or test results ready, ensure safe access/parking, and switch on good lighting. If you develop severe symptoms before the visit, call 000.
Request an Appointment
If you’ve had cold or flu symptoms in the last 7 days and are interested in participating
